Question 1

What does my subscription include?

Accepted Answer

Your monthly membership fee includes direct, unrestricted access to your physician. You receive access to telemedicine, same-day and next-day visits, as well as annual visits without hidden co-pays or fees. When you call our office, we personally answer the phone – not an answering service. You can call, text, or email us directly if you have a question.

Question 2

What if I’m healthy and rarely go to the doctor?

Accepted Answer

If so, nice work! That’s our goal. Our purpose is to empower to you thrive. Sometimes, however, you may have an urgent visit that requires antibiotics, stitches, or other treatments. The bills from these visits will cost you about the price of our annual membership. We believe that your healthcare spending will be much more valued with Grace DPC.

Question 3

Do you make house calls?

Accepted Answer

Absolutely! We offer house calls, although an extra fee may apply for this service. While visits to our office do not incur any additional charges, we are more than happy to accommodate appointments at your home. Typically, we reserve house calls for patients who are unable to venture outside their homes.

Question 4

What if I need to see a specialist?

Accepted Answer

For HMO/PPO individuals, we work to find the best specialists within your network. For uninsured individuals, we identify specialists within our community who offer fair cash prices for their services.

Question 5

How do medications work?

Accepted Answer

At our practice, we acquire a variety of commonly used medications and store them in-office for our members at wholesale prices. This aspect of our approach enables us to provide significant cost savings to members, potentially saving them hundreds of dollars annually on prescriptions. While we still send prescriptions to your local pharmacy when needed, our practice model allows us the opportunity to address the root causes of your symptoms rather than solely relying on medications to mask them. By prioritizing the treatment of underlying symptoms, we aim to provide comprehensive care that goes beyond simply prescribing medications.

Question 6

Isn't this just concierge medicine?

Accepted Answer

A concierge doctor may charge a monthly/annual fee of more than $10,000 a year, but they still function in the “old” model of healthcare delivery. They will still charge copays, deductibles and bill your insurance We are transforming the model – concierge-style medicine but for everyone else.

Question 7

Does this replace my insurance?

Accepted Answer

Our membership does not replace insurance. The membership, however, does allow us to treat 90% of your healthcare issues in an affordable, transparent, and excellent way. We recommend that you supplement your membership with a form of insurance, which would cover you in the event of an accident, heart attack, or cancer.

Question 8

What if I want to cancel my membership?

Accepted Answer

We understand that situations change, and we want to help you through whatever transition you are in. We ask for a 30-day notice so we can close the loop and give you a chance to find another doctor who will best serve you.

Question 9

I own a business. Can I provide my employees with a membership?

Accepted Answer

Yes. Often we can save businesses up to 50% on their medical expenses and provide a higher level of care. DPC is an ideal choice for small business as it helps with retention, fewer days missed from illness due to lack of access to a physician and a better overall feeling of support within the culture of a business.

Question 10

Are my medical records ever shared with insurance companies?

Accepted Answer

We maintain the utmost standards of privacy. We are never obligated to provide any third party with a copy of your records unless you specifically ask that we do so.

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